How can we help?
Straight answers for guests, hosts and webinar presenters. Still stuck? Call (866) 927-1855 and a real person will walk you through it.
Joining a meeting
Do I need to download anything?
No. Click the Join link in your invitation and the meeting opens in your browser on a computer, phone or tablet. There's no app and no account for guests.
Which browsers work best?
The latest Chrome, Edge or Safari give the best experience, including live captions. Firefox works for video and audio. On an iPhone or iPad, open the link in Safari.
What happens when I click Join?
You land on a get-ready screen first. Check your camera and microphone, type your name, pick a background if you like, then click Join meeting. Nobody sees or hears you until you do.
It says the host will let me in.
This meeting has a waiting room. Your host has been told you're there and will admit you shortly. Keep the page open; it moves you in by itself.
Can I rejoin if I drop out?
Yes. Open the same link again. If the host has locked the room or removed you, you won't be able to get back in.
Camera, microphone and connection
My camera or microphone is blocked.
Your browser needs permission. Click the camera icon in the address bar (or your browser's site settings), choose Allow for camera and microphone, then press Try again on the get-ready screen. On a work computer, a company policy can block them; try another browser or your phone.
It found no camera, or the picture is black.
Another app (Zoom, Teams, FaceTime) may be using the camera. Close it, then press Try again. If you have more than one camera, pick the right one from the list on the get-ready screen.
The page says something was blocked from loading.
An ad blocker or script blocker stopped part of the meeting from loading. Allow the meeting site in your blocker, or open the link in a private window.
I'm on an office or hotel network and it won't connect.
Meet tries a direct connection first and, when a firewall blocks it, switches by itself to an encrypted relay that works through strict networks. If it still fails, try your phone's data connection, and tell your host so they can let us know.
Others can't hear me, or there's an echo.
Check you're not muted (press M). Headphones stop echo. If there's background noise, turn on strong noise removal on the get-ready screen.
Video is choppy.
Video adjusts to your connection automatically. Close other tabs that stream video, move closer to your Wi-Fi router, or turn your camera off for a moment; audio keeps going.
In the meeting
What can I do during a meeting?
Share your screen, chat, raise your hand, send a reaction and turn on live captions. On a phone, the extra options are under More.
Keyboard shortcuts
M mute or unmute · V camera on or off · C captions on or off.
How do backgrounds work?
On the get-ready screen choose a light or strong blur, one of the built-in backgrounds, or upload your own picture. Your choice is remembered next time on that account.
What is a "next step"?
Hosts can add shared next steps during a call, like "send the proposal by Friday". Everyone sees them, and they become follow-up tasks for the host when the meeting ends.
Booking, rescheduling and cancelling
How do I change or cancel my booking?
Open your confirmation email and use the change or cancel link. Pick a new time and an updated invite is sent automatically; your calendar entry moves to match.
Will I get a reminder?
Yes, by email 24 hours and 1 hour before, each with the Join link.
The times are showing in the wrong time zone.
Booking pages show times in your computer's time zone. If your computer's clock or time zone is set wrong, the times will be too.
Will it go on my calendar?
Your confirmation includes a calendar invite. Outlook files it on your calendar automatically; with other calendar apps, open the invite to add it.
Hosting meetings
How do I start a meeting right now?
On your calendar click Start a meeting now, then copy the guest link and send it. The link stays usable for 24 hours after the last time anyone used it.
How do I control who gets in?
Turn on the waiting room and admit each person yourself (you can do it from the get-ready screen before you join). Lock the room once everyone's in. You can mute anyone, mute everyone, or remove a person; someone you remove can't come back with the old link.
How do I get people to book with me?
Share your booking page link. Set your weekly hours, meeting types, buffers, minimum notice and daily limits in Calendar settings. Clients only see times you're free.
Where can I see how my meetings are going?
Open Meeting analytics from the Recordings page: bookings and where they came from, show rate and no-shows, meeting types, when clients book, and a breakdown by person, for the last 7, 30 or 90 days, with a CSV download.
Webinars
How do people sign up?
Schedule the webinar with a date and time and switch on registration. Share the registration page. Everyone who signs up gets a confirmation with a calendar invite and their join link, plus reminders 24 hours and 1 hour before.
What can the audience do?
Watch and listen, ask questions and vote on other people's questions, answer polls, chat and raise a hand. The audience's cameras and microphones stay off unless a presenter brings someone on stage.
How do polls work?
Write polls ahead of time as drafts, then open one when you're ready. Viewers see the results after they vote and can change their vote until you close it. Opening a new poll closes the previous one.
How do I send the replay?
Record the webinar with the Record button. Afterwards, open the webinar's page and click Publish replay. Everyone who registered gets an email with the link to watch it.
Who do registrants become?
Each person who registers is added to your contacts (or matched to an existing one), so you can follow up. You can also download the list as a CSV.
Recordings and AI notes
Does everyone know when I'm recording?
Yes. Everyone in the meeting sees that it's being recorded. Your workspace owner can also require every guest to agree before they join.
How do I share a recording with a client?
On the Recordings page click Share with client and choose how long the link works: 7 days, 30 days, or until you turn it off. You can revoke a link any time.
How do I delete a recording?
Click Delete. The video file and every share link are removed permanently. Your workspace owner can also set recordings to delete automatically after a chosen number of days.
Where are my AI notes?
After the meeting, the summary, key points, decisions and action items are filed on the meeting and on the contact's timeline. Notes are written from the meeting's captions, so they only contain what was said.
Can I download a transcript?
Yes. Open the meeting's notes and click Transcript to download a text file with each speaker's name and the time into the meeting. It's made from live captions, so expect the odd wrong word.
Your account, plan and billing
How do I create an account?
Go to app.radiuslocal.ai/signup, enter your name, business and email, and click the link we email you. Your workspace opens with 14 days of Pro, no card needed.
What happens when the trial ends?
You keep the Free plan: one person, a booking page and meetings up to 45 minutes. Nothing is charged unless you choose a plan and add a card.
How do I add my team?
Open Team in your workspace and add each person's name and email. They get an email to set their password. Paid plans are per person, and adding or removing someone adjusts your bill.
How do I choose, change or cancel a plan?
Open Plan & billing. Choose a plan to pay by card through Stripe. Once you have a plan, Manage billing lets you update your card, see invoices or cancel; a cancelled plan runs to the end of the period you paid for.
I forgot my password.
Use Forgot your password? on the sign-in page and we'll email you a link.
Privacy and security
Is my meeting private?
Every connection is encrypted and checked against the meeting before it's let in. Room codes can't be guessed. Read the full details on our security page.
Does a bot join my call to take notes?
No. Notes are built into the meeting itself. No third-party notetaker joins or keeps your recordings.
Is Meet working right now?
See our live system status, checked every 5 minutes.
Still need a hand?
Talk to a real person in Scottsdale, Arizona, or book a quick walkthrough in Meet.